Refund Policy

Effective Date: 04-12-2024

At GOC IT Solution, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a refund policy to ensure a hassle-free shopping experience. Please review the terms below to understand the refund process.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • The product is defective or damaged upon delivery.
  • The product delivered is incorrect or does not match the description on our website.
  • The product malfunctions within the return period, as per the manufacturer’s warranty or our store policy.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Software or digital downloads once accessed.
  • Products that are damaged due to misuse, improper handling, or unauthorized repairs.
  • Customized or personalized items.
  • Items explicitly marked as “Final Sale” or “Non-Returnable” on the product page.

3. Refund Process

a. Requesting a Refund

  • Timeframe: Refund requests must be submitted within [Insert Days] days of receiving the product.
  • How to Request: Contact our customer support team at [Insert Email Address] or [Insert Phone Number] with your order details, reason for the refund, and any supporting documentation (e.g., photos of the defective item).

b. Inspection

  • Once your refund request is received, we may require you to return the product for inspection.
  • Products must be returned in their original packaging along with all accessories, manuals, and proof of purchase.

c. Approval or Rejection

  • If the product meets our refund eligibility criteria, the refund will be approved.
  • If the product is deemed ineligible, we will notify you of the rejection and provide an explanation.

4. Refund Methods

Refunds will be processed using the original payment method. The timeline for refunds is as follows:

  • Credit/Debit Card Payments: 5–7 business days.
  • Bank Transfers or UPI Payments: 3–5 business days.
  • Wallet Payments or Store Credit: Immediate upon approval.

Shipping fees, if applicable, are non-refundable unless the return is due to our error (e.g., wrong item shipped).

5. Exchange Policy

If you prefer, we can exchange the returned product for a replacement of the same item instead of issuing a refund. Exchanges are subject to product availability.

6. Cancellations

  • Orders can be canceled for a full refund if the cancellation request is made before the item is shipped.
  • Once shipped, cancellation is no longer possible, but you may request a return and refund.

7. Shipping for Returns

  • Customers are responsible for return shipping costs unless the refund is due to an error on our part (e.g., defective or wrong item delivered).
  • In cases of defective or damaged items, we may provide a prepaid shipping label.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please get in touch with us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We’re here to assist you and ensure a smooth refund process.

Thank you for choosing GOC IT Solution for your electronic needs